Privacy policy

The online store of www.infusahome.com is a e-commerce platform. It is edited and operated by the owners of the company of INFUSA. On this website we may use terms like “we”, “us”, or “our”. Terms like “you” can refer either to you as the buyer or you as the user of our service at INFUSA. These words refer to the company of INFUSA. All personal information and data filled in on our platform is arranged according to the privacy policy found on this document.


Collecting personal information

Privacy policy 

At INFUSA we take your privacy very serious. It is of our concern to respect your privacy regarding any information that is collected through the service on this website. When placing an order on our website www.infusahome.com we only ask for personal information that we need to provide the service and product that you wish to order. We guarantee that we do this according to legal and fair means, always with your approval. We tell you when we collect this information and how it is necessary for giving our service to you. This information will only be conducted for the time that it takes to provide and finish the requested service. When we store data, it is protected by the commercial means to prevent misuse, copying, modification or disclosure or unauthorized access. At any given time you are free to decline our request for personal information. Just note that by doing this you may notice that it is not possible to place an order or receive our service. Note that no method on the internet is 100% secure, nonetheless, we are dedicated to follow the safest ways ad follow industry requirements.

If you have any questions or concernes about your privacy and personal information while using this platform, please contact us at info@infusahome.com.

Device information

  • Examples of Personal Information collected: version of web browser, IP address, time zone, cookie information, what sites or products you view, search terms, and how you interact with the Site.
  • Purpose of collection: to load the Site accurately for you, and to perform analytics on Site usage to optimize our Site.
  • Source of collection: Collected automatically when you access our Site using cookies, log files, web beacons, tags, or pixels.
  • Disclosure for a business purpose: shared with our processor Shopify.

Order information

  • Examples of Personal Information collected: name, billing address, shipping address, payment information (including credit card numbers and REST OF PAYMENTS), email address, and phone number.
  • Purpose of collection: to provide products or services to you to fulfill our contract, to process your payment information, arrange for shipping, and provide you with invoices and/or order confirmations, communicate with you, screen our orders for potential risk or fraud, and when in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
  • Source of collection: collected from you.
  • Disclosure for a business purpose: shared with our processor Shopify.


Sharing Personal Information

We share your Personal Information with service providers to help us provide our services and fulfill our contracts with you, as described above. For example:

  • We use Shopify to power our online store. You can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy.
  • We may share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.


Behavioural Advertising
As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For example:


For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.

You can opt out of targeted advertising by:

Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/.

Compliance with laws
INFUSA cooperates with government and law enforcement officials to enforce and comply with the law. We may therefore disclose personal information, usage data, message data, and any other information about you, if we deem that it is reasonably necessary to: (a) satisfy any applicable law, regulation, legal process (such as a subpoena or court order), or enforceable governmental request; (b) enforce the Terms of Use, including investigation of potential violations thereof; (c) detect, prevent, or otherwise address fraud, security or technical issues; or (d) protect against harm to the rights, property or safety of the Company, its users or the public, as required or permitted by law.

 

Cookies

As most common platforms on the internet, our website functions with cookies, which are small pieces of data that are used to improve the use of our website. We will help you to explain what the function of the cookies is on this platform, why we need it and how we use it. It is possible to prevent cookies from being saved, but notice that by doing this you may lower or unable certain functions on this website. 


Our use of cookies
We use cookies for a couple of reasons, find on this page. In most cases, there is no option available to disable the use of cookies without completely disabling the functionality and features that they add to our website. Therefore, it is recommended that you leave all cookies on when you are unsure whether or not you need them. This is because there is a big chance that they are necessary to enable a requested service on our website.


Disable cookies
You can prevent or adjust the setting of cookies by adjusting their browser settings. The way to adjust this will depend on the browser you use, so we recommend you see your browser’s help for this. We like to aware you that when you disable cookies, it has an affect on the functionality of our website as well as other sites - not related to INFUSA - you visit. Therefore, it is recommended that you do not disable cookies.


Account-related cookies
When you create an account at our platform, we will use cookies to manage the registration and general administration process. These cookies are generally deleted as soon as the customer leaves the system. In a couple of cases, they are saved at a later time to remember your preferences for when you come back.


Login-related cookies
When you are logged in at our platform, we use cookies so we can remember your actions. This prevents you from having to sign or log in every time when you open a new page at our platform.  The moment you log out, these cookies are normally cleared to ensure you that you only have access to restricted areas when you are logged in.


Cookies related to email newsletter
INFUSA offers a newsletter subscription. This newsletter will give you updated on when new items are restocked or added on our website, as well as providing you access to other related information to our platform. The cookies are used to remember that you are already, or not yet, registered to this service. This way we can personalize the notifications for (non-) registered visitors on our website.


Orders processing related cookies
As this website offers services related to e-commerce, some cookies are necessary to ensure that your order is remembered correctly throughout your time on our platform. This ensures that we process your order correctly and that payment facilities are functioning according to plan. 


Forms-related cookies
When the user submits data through a form such as that found on contact pages or comment forms, cookies can be set to remember the user's details for future correspondence.


Site preferences cookies
To provide a good experience for you while visiting our website, we offer the functionality to choose your preferences for how the site works during your visit. To remember the preferences you chose, we use cookies so that these preferences can be used whenever you interact on our platform.



Cookies Necessary for the Functioning of the Store

Name

Function

_ab

Used in connection with access to admin.

_secure_session_id

Used in connection with navigation through a storefront.

cart

Used in connection with shopping cart.

cart_sig

Used in connection with checkout.

cart_ts

Used in connection with checkout.

checkout_token

Used in connection with checkout.

secret

Used in connection with checkout.

secure_customer_sig

Used in connection with customer login.

storefront_digest

Used in connection with customer login.

_shopify_u

Used to facilitate updating customer account information.


Reporting and Analytics

Name

Function

_tracking_consent

Tracking preferences.

_landing_page

Track landing pages

_orig_referrer

Track landing pages

_s

Shopify analytics.

_shopify_s

Shopify analytics.

_shopify_sa_p

Shopify analytics relating to marketing & referrals.

_shopify_sa_t

Shopify analytics relating to marketing & referrals.

_shopify_y

Shopify analytics.

_y

Shopify analytics.


The length of time that a cookie remains on your computer or mobile device depends on whether it is a “persistent” or “session” cookie. Session cookies last until you stop browsing and persistent cookies last until they expire or are deleted. Most of the cookies we use are persistent and will expire between 30 minutes and two years from the date they are downloaded to your device.
You can control and manage cookies in various ways. Please keep in mind that removing or blocking cookies can negatively impact your user experience and parts of our website may no longer be fully accessible.

Most browsers automatically accept cookies, but you can choose whether or not to accept cookies through your browser controls, often found in your browser’s “Tools” or “Preferences” menu. For more information on how to modify your browser settings or how to block, manage or filter cookies can be found in your browser’s help file or through such sites as www.allaboutcookies.org.

Additionally, please note that blocking cookies may not completely prevent how we share information with third parties such as our advertising partners. To exercise your rights or opt-out of certain uses of your information by these parties, please follow the instructions in the
“Behavioural Advertising” section above.

Changes to our cookies & privacy policy 
INFUSA owns the right to add changes to this cookies & privacy policy at any given time. Therefore, we recommend to take a look at it from time to time. As soon as changes are added to this document, they are effective on our platform. As soon as a modification is added to this document, it will be visible at what date it has been updated. When it would happen that our platform will merge with another host, your information will merge with it. This is essential for INFUSA to be able to keep providing the service as you were used from us.


More information
We are always looking for ways to improve the customer experience at INFUSA. If you have any comments of suggestions, or simply want more information about certain topics, please feel free to contact us through info@infusahome.com. This policy is effective as of January / 2022.